1. Information We Collect

Gemnotech collects information that you provide directly when you contact us, request a demo, sign up for communications, or use our services. This may include your name, email address, company name, role, telephone number, and any information you choose to submit in messages or forms. We also collect technical and usage data automatically such as IP addresses, device and browser information, pages viewed, referral URLs, and timestamps. Cookies, web beacons, and similar technologies are used to collect session and preference data. In certain engagements, we may collect additional business or project-specific data as required to deliver the contracted services. We limit collection to information reasonably necessary for the purposes described below and in compliance with applicable law.

2. How We Use Data

We use personal and technical data to operate and improve our website and services, to respond to inquiries, to provision contracted services, and to manage client relationships. Data supports onboarding, billing, support, training, and service delivery; it also helps us personalize communications and deliver relevant content. Additionally, aggregate or anonymized data may be used for analytics, product development, and performance measurement. We may use contact information to send transactional messages, updates, and marketing material where permitted; users can opt-out of marketing communications. Gemnotech does not sell personal data to third parties; we may share data with trusted service providers and subprocessors who perform functions on our behalf, subject to contractual safeguards and confidentiality obligations.

3. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enable essential site functionality, remember preferences, and understand usage patterns. Cookies may be first-party (set by Gemnotech) or third-party (set by analytics and service providers). We may use session cookies, persistent cookies, and local storage to optimize performance and measure engagement. Third-party analytics providers may collect information about site usage; their use of cookies is subject to their own privacy policies. You can control or block cookies through your browser settings and opt-out of certain tracking via provider tools; however, disabling cookies may limit some site functionality.

4. Third Parties

We may share personal information with trusted third-party service providers that perform functions on our behalf, such as hosting, analytics, email delivery, payment processing, and professional services. Prior to sharing, we assess vendors and require contractual commitments to protect data, limit processing to defined purposes, and implement appropriate security controls. In certain cases, data processing may involve subprocessors or transfers across borders; where applicable, we rely on standard contractual clauses, adequacy decisions, or other lawful mechanisms to protect international transfers. We do not sell personal data to third parties; where we share data for advertising or analytics, we disclose those practices and provide opt-out options where required by law.

5. Data Security & Retention

Gemnotech implements administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, or misuse. Measures may include network encryption (TLS), access controls, authentication, logging, and regular security assessments. While we strive to protect data, no system is completely secure; in the event of a security incident affecting personal data, we will follow applicable notification requirements and remedial procedures. We retain personal information only as long as necessary to fulfill the purposes described, to satisfy legal obligations, or to resolve disputes; retention periods depend on the type of data and the context of collection. When data is no longer required, we securely delete or anonymize it in accordance with our policies.

6. Your Rights

Subject to applicable law, individuals may have rights to access, rectify, or erase their personal data, to request restriction of processing, to receive a portable copy of their data, and to object to certain processing activities. If you wish to exercise these rights, please submit a request to [email protected] with sufficient detail to locate the information and verify your identity. We will respond within the timeframe required by law and may request additional information to verify the request. Certain rights may be subject to exceptions or limitations under law (for example, to preserve records required for legal compliance or contractual obligations).

7. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes we will post the revised policy on this page and update the effective date. For material changes affecting previously collected personal data or the legal basis for processing, we may provide more direct notice, such as email communications to affected individuals, where required. Continued use of Gemnotech services after updates indicates acceptance of the revised policy, so please review this page periodically.

8. Contact

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal data, please contact us at [email protected]. For data subject requests, include "Privacy Request" in the subject line and provide sufficient detail to help us process your request. If you are not satisfied with our response, you may also contact the relevant data protection authority in your jurisdiction. For contractual or security incident notices, please indicate the nature and urgency of the issue to ensure a prompt review and response.